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How do I return an item?

RETURNS : Please call 636-938-9922 to obtain an RMA # before you attempt to return an Item.  All returns will be refused unless you have a Return Material Authorization number (RMA#).

Returns are ONLY accepted for merchandise found defective immediately upon receipt.  Docsgunsandammo.com will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt.  PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE REPLACEMENT OR REFUND.

•All new firearm sales of instock items can be returned for a 20% restocking fee PROVIDED
◦The firearm has NOT been fired
◦It is in original condition
◦It has all the accessories and packaging is not destroyed.
◦Purchaser pays for return shipping
◦Note that Shipping and FFL fees are not refundable
•If a new firearm is defective I will help you deal with the manufacturer.  Typically the manufacturer will have a warrenty policy in place and you can ship the firearm directly to them for repair.  
•All firearms will be shipped with insurance. If damaged or lost during shipping, you must file the claim immediately.  
•Once a firearm has been purchased from us, you are the owner whether or not you are able to take possession of the firearm. Please ensure that it is legal to take possession of the firearm you are purchasing in your jurisdiction and can pass the NCIS background check. See above for new and custom firearm return policies!
•For all other items, there will be a 20% restocking fee for any returns that are not defective.  Shipping and handling is not refundable and purchaser is responsible for return shipping. You must also call and receive an RMA number prior to returning an item. NO EXCEPTIONS.  See above for RMA procedure.
•Transfer fees are non refundable.

ALL RETURNS MUST SHIP TO

Doc's Guns & Ammo
ATTN: RETURNS
531 Orchard Lane
Eureka, MO 63025

VERY IMPORTANT - FIREARM RETURNS  !!  Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transfered to you it is considered used, even if unfired.  Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession.  Also, we DO NOT reimburse FFL transfer fees on returned items.  We do understand that some manufacturer defects may not be identifiable upon initial inspection.  However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair(in accordance with manufacturers warranty policy).  By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer.  If we do receive a defective firearm that has already been transfered, we will simply forward the firearm to the manufacturer on your behalf.  Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees.  However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.

All Ammunition Sales are Final and no returns can be made for any reason.